Privacy policy
Wellonis privacy policy.
Last updated: 29 October 2026
1. Who we are
Wellonis is a registered business name of Mehran Radak (sole trader), ABN 21 789 836 034, Brisbane, Queensland, Australia. We are responsible for the personal information described here and follow the Australian Privacy Principles. Privacy questions or requests: hello@wellonis.com.
2. What we collect
Everyone: name, @username, email, date of birth (to confirm you are 18+), profile photo, country and city, languages, preferences, posts, comments, messages, reports, support requests, Reps activity and the technical records needed to keep accounts secure (such as sign-in times and IP address).
Members: your body profile (height, weight, goals, fitness level, measurements) and, only if you choose to add them, health details such as injuries, conditions and pregnancy; the requests, plans, calls and payments you make.
Coaches: legal name, business details, ABN, GST status, address, qualifications, first aid, CPR and insurance documents and payout status. Stripe collects Australian coaches' identity and bank details directly to verify and pay them; we receive only the result. Coaches outside Australia give us their bank account details and address so we can pay them by bank transfer; only the coach and our payments team can see them.
Card details go straight to Stripe; we never see or store your full card number.
3. Health information
Health details are sensitive information. They are always optional, each field says why it is asked, and we collect them only with your consent, which you give with a tick box and can withdraw at any time by deleting the details.
They help a coach you engage decide whether a plan needs changes. We share them only with coaches you have paid, while you are working together, and with staff only when needed for a support or safety case; staff access is logged. We never use them for advertising.
Wellonis is not a medical service. Don't upload medical records, test results or injury images.
4. Why we use it
To run your account; show profiles; let members and coaches find each other, message, hold video calls and pay; hold and release payments; check coaches against the coach standard; send account, payment and call emails; prevent fraud, abuse and harm; answer support requests; meet legal, tax and reporting duties; and improve Wellonis. Reminder and tips emails can be switched off with the unsubscribe link.
5. AI and automated checks
Messages, posts, comments and photos in posts (including coach chats) are checked automatically by an AI service for harassment, threats, sexual content, scams and requests to pay outside Wellonis. Contact details in coach chats are hidden automatically. Flagged content may be hidden and is reviewed by staff; staff, not AI, decide suspensions and bans.
The Wellonis Assistant is optional. What you type is sent to the AI provider to create an answer. Your body profile is included only if you switch on “Use my body profile”. Our AI provider (Anthropic) processes this in the United States only to provide the service to us and does not use it to train its models.
8. Security
Information is encrypted in transit and at rest, access is limited to the people who need it, staff actions are logged, passwords must meet minimum strength rules, sign-in attempts are limited, and backups are encrypted. Video calls take place in a private room for each booking that only the member and coach can join.
9. How long we keep it
Account and profile information: while your account is open, then deleted or de-identified within 90 days of closing it. Health details: until you delete them or close your account. Messages and community content: until deleted, plus up to 90 days in backups. Payment, payout and tax records: 5 years, as tax law requires. Coach verification records: while the partner account is open and for 2 years after. Safety reports and moderation records: up to 2 years, longer if needed for a legal claim. Marketing preferences: we keep an unsubscribe list so we don't email you again.
10. Your choices and rights
You can see and correct most of your information in your account. Email hello@wellonis.com to ask for a copy of your information, to correct it, or to delete your account; we answer within 30 days. Members and coaches can delete their own account in Settings once no payment is in progress (see Delete your account).
11. Data breaches
If we suspect a data breach we act straight away to contain it and assess it, and if it is likely to cause serious harm we tell the people affected and the Office of the Australian Information Commissioner (OAIC) as soon as practicable.
12. Complaints
Write to hello@wellonis.com first; we reply within 30 days. If you are not satisfied you can complain to the OAIC at oaic.gov.au.
13. Changes
We will update this policy when our practices change and show the date at the top. Important changes will be emailed or shown in the app.