Wellonis terms and conditions.

1. Who we are and these terms

Wellonis is a registered business name of Mehran Radak (sole trader), ABN 21 789 836 034, Brisbane, Queensland, Australia. In these terms “Wellonis”, “we” and “us” mean that operator. Contact: hello@wellonis.com.

These terms apply to everyone who uses wellonis.com and the Wellonis apps. Coaches also agree to the Partner agreement. Our Privacy Policy and Community guidelines form part of these terms.

2. Who can use Wellonis

You must be at least 18 years old to create an account or buy anything. You must give accurate information and keep your password safe. Coaching you buy is for you; don't let someone else use your account to get coaching.

Anyone can browse, join the community, follow coaches and buy coaching, wherever they live. The only exception is paid services to or from countries under broad Australian or UN sanctions, which we can't accept. Prices are shown in Australian dollars; your bank may charge a currency conversion fee.

3. Wellonis is a marketplace: the coach supplies the coaching

Who supplies what. Unless a listing says Wellonis itself is the supplier, every plan, program, video call and message pack on Wellonis is supplied by the coach named on the listing and at checkout. Wellonis supplies the marketplace, technology, messaging, video, payment administration and support.

Contract. A listing is an invitation to buy. Your contract for coaching is formed with the coach when the coach accepts your request and you complete payment. Wellonis is a party only to the separate contract for our platform services, unless a listing says “Sold and supplied by Wellonis”.

Payment collection. Each coach appoints Wellonis as their limited payment-collection agent. When you pay Wellonis for a coach's service, your obligation to pay the coach is met to the extent we receive your payment. We deduct our platform fee before passing the rest to the coach. We remain responsible for our own obligations as the platform operator, and nothing in these terms removes a responsibility the law does not allow us to remove.

Coach information. Coaches supply their own profile information. Where Wellonis has checked something (for example identity, a qualification or insurance), the coach's page says what was checked and when. A check is not a guarantee of a coach's future conduct or of results.

4. Prices, payment and how coaches are paid

The total price you pay is shown before you confirm: the coach's price plus a Wellonis service fee of 4% of that price plus A$0.30, which covers secure payment processing and is the same whichever way you pay. There are no card surcharges and no hidden fees. Payments are processed by Stripe (cards, Google Pay, Apple Pay, PayTo) or PayPal; Wellonis never sees your full card details or PayPal login. Payments from places under broad sanctions are not accepted.

Platform fee. Coaches pay Wellonis a platform fee of 20% of the amount collected, or 10% for members who joined through the coach's own link, and never less than A$0.50 per 30 minutes of video call time we host. The fee includes GST if Wellonis becomes registered for GST. The member service fee is Wellonis revenue too; it is shown with every price and included in the total before you pay, and it is refunded with the price whenever the price is refunded.

Holding and release. Wellonis holds the coach's share until the service is delivered. For a plan, the coach sends it through Wellonis and you have 48 hours to accept it or report a problem. If you do neither, we treat the plan as accepted for the purpose of paying the coach. Video call time is released after a call the coach attended (same 48 hours); extra messages 48 hours after purchase. Coaches are paid weekly.

The 48 hours never limit your rights. The 48-hour window is only how Wellonis decides when to pay the coach. When it ends you keep every right and remedy you have under the Australian Consumer Law, the Queensland fitness industry rules or any other law that cannot be excluded. You can still contact us about a problem after 48 hours.

We describe this as Wellonis holding payments for coaches until delivery. It is not a trust account or a regulated escrow account.

5. Cancellations and refunds

You can cancel a request before the coach accepts it at no cost. If you cancel after paying but before the coach starts work, you get a full refund. Once a coach has done personalised work for you, any refund takes into account the work actually done, unless the law says otherwise.

If a coach cancels, or does not deliver what you paid for, you get a full refund or another fix you agree to. If a coach misses a video call you joined, you are refunded for that call automatically.

Any cooling-off, cancellation or refund right given by law applies in addition to this section and overrides it. Full details are in our refund and cancellation policy.

6. Your rights under the Australian Consumer Law

Nothing in these terms excludes, restricts or changes any consumer guarantee, right or remedy under the Australian Consumer Law or any other law that cannot lawfully be excluded or restricted. Services come with guarantees that they will be supplied with due care and skill, fit for any purpose you made known, and within a reasonable time.

7. Health and safety

Wellonis and its general content are for education and fitness. They are not medical diagnosis, treatment or emergency care, and Wellonis is not a dating service. Give accurate information when a coach asks for it, and get medical advice before starting exercise if you have a condition, injury, pregnancy or symptoms, or if you are unsure.

Stop exercising and seek help straight away if you have severe pain, chest pain, fainting, serious difficulty breathing or any other worrying symptom. In an emergency in Australia call 000.

Health information you choose to share. Health details in your body profile are optional. We explain why each one is asked, use them only with your consent, and share them only with coaches you have paid while you are working together. See our Privacy Policy.

8. AI features

Some Wellonis features use AI: the Wellonis Assistant gives general help, and automated checks look for unsafe content. AI answers can be wrong and must not be relied on as medical or emergency advice. Staff, not AI, decide suspensions and bans. Our Privacy Policy explains which providers process this information and where.

9. Your conduct

Don't post or send anything unlawful, threatening, harassing, discriminatory, sexual, dangerous or misleading. Don't impersonate anyone, including a registered health professional; make false health claims; advertise unlawful services; ask for payment or contact outside Wellonis to avoid the platform; or interfere with our security. The Community guidelines give examples.

10. Your content

You keep ownership of what you post. You give Wellonis a non-exclusive, worldwide, royalty-free licence to host, show, copy and technically adapt your content (for example resize or crop) as needed to run, secure, moderate and show Wellonis, in line with the visibility you chose. The licence ends when you delete the content, except for copies kept for legal and safety reasons.

We will not use your photos or videos in Wellonis advertising, and never your body or progress photos, unless you give separate permission (for example by submitting a video to the Wellonis Library). You confirm you have the right to share your content and that everyone shown agreed to it.

11. Wellonis Library

When you tick “Submit my video to the Wellonis Library”, you also allow Wellonis to publish that video with credit to you on Wellonis’ YouTube channel and social media, including channels that earn advertising income. To the extent the law allows, you consent to edits such as trimming, subtitles and credit placement for moral-rights purposes. If your video is picked you earn the Reps shown at the time (currently 500); that is the only payment for this licence. Ask us at hello@wellonis.com to remove a Library video at any time; we will take it down within a reasonable time.

12. Reps

Reps are Wellonis points earned through activity and spent on features such as Boosts, vouchers and extra AI questions. Reps have no cash value, can't be exchanged for money or transferred, and expire after 12 months without account activity. Some Reps are held for a period before they can be spent.

We may change how many Reps actions earn or cost for the future, and remove Reps earned by mistake, through fake accounts or engagement, or by breaking these terms. Vouchers are paid from Wellonis’ fee and never reduce what your coach receives.

13. Challenges, leaderboards and the daily spin

Challenges and leaderboards are free to join and rewards are decided by effort and activity, not chance. Leaderboards rank Reps earned from activity each calendar month (Brisbane time); welcome bonuses, prizes and daily spin Reps don't count. Rewards are given in Reps after the month ends.

The daily spin is free: it never costs Reps or money and gives a small number of Reps once a day. Sponsored challenges show their own prize details and are never decided by random draw. We may disqualify fake activity. Our decisions are subject to the Australian Consumer Law.

14. Boosts and sponsored content

Featured coaches, boosted posts and sponsored challenges, articles or placements are always labelled. Wellonis works only with selected partner brands.

15. Complaints

Tell us about any problem through Report a problem on your plan or at hello@wellonis.com. We may ask both sides for information, hold money not yet paid to the coach, and help reach a resolution, usually within 2 business days. Nothing in this process stops you contacting a regulator (such as the Office of Fair Trading Queensland), your card provider or a court.

16. Suspension and closing accounts

We may suspend an account where reasonably needed to investigate fraud, a safety risk, an expired coach credential, unlawful content, payment risk or a serious breach. Where practical we will tell you why and give you a chance to respond. Members can delete their account at any time in Settings; coaches can ask us to close theirs. Amounts owed for services already delivered remain payable.

17. Liability

Nothing in these terms excludes liability or rights that cannot lawfully be excluded. Subject to that, Wellonis is not liable for indirect or consequential loss to the extent the law allows. Coaches are responsible for the coaching they supply.

18. Changes to these terms

We may update these terms for legal, security, technical or business reasons. Changes apply from the date shown and never change a purchase you already made to your disadvantage, unless the law requires it. We will tell you about important changes by email or in the app.

19. Governing law

These terms are governed by the laws of Queensland, Australia, and the courts of Queensland have non-exclusive jurisdiction. This does not take away any mandatory protection you have under the law of the place where you live.