Wellonis partner agreement.

1. Parties

This agreement is between you (the coach or partner, “you”) and Wellonis. Wellonis is a registered business name of Mehran Radak (sole trader), ABN 21 789 836 034, Brisbane, Queensland, Australia. Contact: hello@wellonis.com. You accept it when you create or keep a partner account. The member Terms and conditions and Privacy Policy also apply to you.

2. What Wellonis does for you, and the limited agency

Wellonis provides marketplace, technology, messaging, video, payment administration and support services to you.

Limited agency. For the services you sell on Wellonis, you appoint Wellonis as your limited agent only to collect members' payments on your behalf, issue approved transaction documents for you where you authorise it, process approved refunds, and pay you your balance. Except for this limited agency, nothing in this agreement makes either of us the other's employee, partner or general agent, or lets either of us bind the other.

3. You supply the coaching

You, not Wellonis, are the supplier of the services you sell, unless a listing expressly says Wellonis is the supplier. You run your own independent business. Within Wellonis' marketplace standards you decide whether to offer services, your prices, your availability and your professional judgement, and you are responsible for performing your services lawfully and with due care and skill.

4. The Wellonis coach standard

Qualifications and insurance. You are responsible for having the skills, qualifications and insurance that your services and the law in your location require. We strongly recommend a recognised fitness or coaching qualification (for example Certificate III or IV in Fitness, or an overseas equivalent), current first aid and CPR, and insurance that covers online coaching. You can upload evidence; Wellonis checks it and shows a badge on your page only for what was checked, and when.

Expiry. We remind you 30, 14 and 7 days before an uploaded first aid, CPR or insurance document expires. When it expires, its badge comes off your page until you upload a current one.

You must tell us promptly about any expiry, suspension, condition, complaint, disciplinary action or other change affecting your eligibility. Everything you give us about your identity, business, qualifications, insurance and experience must be accurate, complete, current and genuine.

5. Scope, titles and safety

You may offer only the coach types and services Wellonis has enabled for your account. Regulated health roles (such as physiotherapist, medical practitioner, psychologist, chiropractor, nurse, Accredited Exercise Physiologist and Accredited Practising Dietitian) are not offered on Wellonis yet: do not use those titles or claim registration you don't hold.

Work within your competence and enabled scope. Use reasonable pre-exercise screening, refer members to an appropriate health professional when something is outside your scope, and do not diagnose or treat disease or injury. Nutrition coaches give general healthy-eating guidance only, not medical nutrition therapy.

6. Honest profiles and listings

Do not make false, misleading or unsupported claims, including guaranteed weight loss, guaranteed injury recovery, medical outcomes, or false statements about your qualifications, registration or experience. Before-and-after photos need the client's written consent. Wellonis may hold or edit listings that break this, and may check bios and packages automatically.

7. Prices, fees and GST

You set your prices as the total price members pay. Every package must be priced at least A$30 (whatever its length), so the marketplace stays fair for all coaches. If you are registered for GST, you must say so and keep it up to date; you are responsible for GST on the coaching you supply.

Fee schedule. For each completed sale you pay Wellonis a platform fee of 20% of the amount collected, or 10% for members who joined Wellonis through your personal link, and never less than A$0.50 per 30 minutes of video call time Wellonis hosts. Staff may agree a lower promotional rate with you for a set period, never below 10%. Coaches our team invites as founding coaches (for example during launch or special events) get a Founding coach badge and a 10% platform fee for the period we tell you when it is applied (the video call minimum above still applies); after that the standard fee applies. The fee includes GST where GST applies to it. Members pay a Wellonis service fee (4% of your price plus A$0.30) on top of your price, which covers card processing, so no processing cost is taken from your share. The cost of sending your payout is yours and is deducted from it: for Stripe payouts to a bank account, Stripe's payout fee (0.5% of the payout plus A$0.25 per payout, and A$2 in each month you receive a payout); for international bank transfers, any fee our bank charges to send the transfer (currently none). Currency conversion is done by the banks at their exchange rate, so the amount you receive in your currency may differ slightly from the Australian dollar amount on your statement. If a week's earnings would not cover the payout fee, they are added to the next payout. Each statement shows the fee. There is no sign-up or monthly fee.

Changes. Wellonis may change the fee schedule with at least 30 days' written notice. A new fee applies only to sales made after it starts, and you may end this agreement before it starts.

8. Holding, payouts and statements

Your balance is the amount collected for your services, less the platform fee, refunds and other deductions this agreement allows. Wellonis holds it until delivery: for a plan, until the member accepts it or 48 hours pass without a problem report; for call time, after a call you attended (same 48 hours); for message packs, 48 hours after purchase. Accepted amounts are paid weekly, usually on Wednesday, with a statement: to your Stripe account if you are in Australia, or by international bank transfer to the bank account you nominate if you are elsewhere. The account must be in your own name and the details you give must be correct; payments sent to the account you gave count as paid. Your own bank's receiving fees are between you and your bank.

Wellonis may delay a payment only where reasonably needed: the service hasn't been delivered, a member reported a genuine problem, the payment looks fraudulent, a required document has expired, the law prevents payment, or the payment is disputed.

9. Refunds and chargebacks

If a member is entitled to a refund because you didn't deliver, delivered defective work or broke this agreement, your balance is reduced by the refunded amount and the platform fee is recalculated on what you keep. Wellonis decides problem reports fairly after hearing from both sides.

If a chargeback is caused by your non-delivery, misrepresentation, breach or other conduct in your control, Wellonis may recover no more than the amount of that sale plus the documented third-party dispute fee, less anything already recovered, by deducting it from later payouts. Wellonis does not charge you for chargebacks unrelated to your conduct.

10. Tax, ABN and reporting

You are responsible for your own income tax, GST and other taxes, except where the law requires Wellonis to collect, withhold or report something. Australian partners must give an ABN. You must give the tax and identity details we reasonably ask for so Wellonis can meet its reporting duties, including the ATO's sharing economy reporting regime, which may report your earnings through Wellonis to the ATO twice a year.

11. Members' information

Use members' information, especially health information, only to provide the service they bought. Do not download, keep, sell, share or use it for unrelated marketing, or move it outside Wellonis, unless the member or the law allows it. Tell Wellonis within 24 hours if you become aware of unauthorised access to Wellonis members' information and help us investigate.

12. Your content

You own your original plans, programs and content. You give Wellonis a non-exclusive licence to host, copy, show and technically adapt them to deliver your services on Wellonis and for agreed marketing of your profile. You confirm your content doesn't infringe anyone else's rights. Wellonis does not take ownership of your programs.

13. Records

Keep the records reasonably needed to show what was bought and delivered, and share relevant records with Wellonis when needed to look into a safety complaint, refund or regulator question, subject to privacy law.

14. Keeping clients on Wellonis

Members you meet on Wellonis pay through Wellonis. Don't ask them to pay you outside Wellonis or move them to other apps to avoid the platform fee while you are both using Wellonis. Members who joined through your own link pay the lower own-client fee.

15. Responsibility and liability

You are responsible to Wellonis for third-party loss to the extent it is caused by your unlawful conduct, negligence, serious breach of this agreement, practice outside your scope, infringement of someone's rights or misuse of members' information, reduced to the extent Wellonis caused or contributed to it. Nothing in this agreement excludes rights or liability that cannot lawfully be excluded.

16. Suspension and ending this agreement

Either of us may end this agreement with 30 days' notice. Wellonis may suspend or end it immediately for fraud, a serious safety risk, false credentials, practice outside your lawful scope, a serious privacy or security breach, or serious repeated breaches, and will tell you why where practical. When the agreement ends, balances for delivered services that are not disputed are still paid to you, after legitimate refunds and chargebacks.

17. Disputes and governing law

If we disagree, we will first try in good faith to sort it out. If it isn't resolved within 20 business days, either of us may propose mediation in Queensland before going to court, unless urgent relief is needed. This agreement is governed by the laws of Queensland, Australia, subject to any law that applies to you and cannot be excluded.